Why are fixed rates high?
ACWWA’s water and sewer rates both include a fixed monthly charge and a volume charge that varies with metered use. From a cost standpoint, more than 75% of ACWWA’s costs are fixed.

In other words, a major portion of costs do not vary with water demand. Further, a significant part of these costs are for repayment of bonds–funds borrowed by ACWWA to acquire surface water supplies and build treatment facilities for its customers. These repayment obligations must be met and represent a large portion of the fixed charges that appear on monthly water bills.

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1. How are our water rates determined?
2. How are sewer rates determined?
3. Why are fixed rates high?
4. Can ACWWA automatically debit my credit or debit card each month?
5. Can I set up automatic monthly payments on my account?
6. How do I start EFT to pay my bill?
7. How long does it take for EFT to start after I submit my form?
8. How much will be automatically deducted from my bank account each month?
9. If my property is being rented, how do I authorize ACWWA to release account information and copies of the monthly bills to the tenant?
10. Is there a fee associated with using your EFT service?