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Posted on: March 16, 2020

ACWWA offices will be closed to the public until further notice

Important Information from ACWWA Regarding COVID-19 – The health of our staff and customers who visit our offices is a priority. Given the continued spread of the coronavirus that causes the COVID-19 illness, ACWWA offices will be closed to the public until further notice. While some members of our team must be on-site to maintain certain operations, all employees who can work from home will be doing so. Customers looking to pay a bill may do so via mail or online at www.acwwa.com. Payments may also be dropped off in the secure box outside the main office entrance.


Access to safe water and sanitary sewer services is especially important for the community right now. ACWWA will not be conducting shutoffs until further notice. Thank you for your understanding and we will continue to notify customers of any changes.


ACWWA utilizes multiple steps in our treatment process that physically remove, disinfect and chemically inactivate viruses, bacteria and other living organisms from our drinking water, including free chlorine residual, making our water safe for our customers. Also, we continuously monitor and test our water throughout the treatment process and distribution system to ensure its quality and safety. The Centers for Disease Control and Prevention and Environmental Protection Agency also report that waterborne transmission of the coronavirus that causes COVID-19 has NOT been detected and the risk to water supplies is low. You can find more information about your water quality and how it is monitored at www.acwwa.com/water-operations.

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